What happens when Airbnb hosting goes wrong?


At this time of year, families around the world are in the midst of entertaining relatives and friends in their home for Christmas and New Year.

It can be a stressful time! Making sure the house is clean, the fridge is full and you have plenty organised to occupy your guests.

But what if those visiting your house were virtual strangers? How would your stress levels be??

While some Airbnb hosts like Mark Hodge have the entire property listed, some hosts like Primrose share their home with guests.

Looking back her first booking, Primrose remembers a sense of natural apprehension before the guests arrived.

So what happens when an Airbnb hosting goes wrong?

Surely over four years, there must have been some challenging moments or guests in Primroses’ Double Bay home?

“Yeah I’ve had one,” said Primrose. “Total disaster,” she said.

In this clip, Primrose tells Deborah about an experience with a guest who was asked to leave the house, six days into a three-week booking.

Things were not working out for Primrose and so she was able to call Airbnb who walked her through the process on how to handle the situation.

Thankfully, with their support it was resolved quickly and the guest was able to find new accommodation.

“Something good comes out of something bad,” says Primrose.

After years of fairly smooth sailing, the stress levels have subsided and Primrose now enjoys the Airbnb way of life and the financial and social balance it offers.

Check out some of the Airbnb properties & services from our Balance community & interviews

What is Airbnb

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet.

Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and 191 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions.



Balance Team

This article was written by the brains trust of Balance . We are a talented team of writers and contributors with real life experience and a passion for finding balance.

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