How to make your Airbnb guests feel at home


With over 130 glowing reviews and a 4.5-star rating, Airbnb guests to Primrose’s Double Bay property are happy little customers.

Not only do they love the waterfront location, they are also big fans of their host and how she creates a memorable welcome for weary travellers.

In this clip, Deborah asks Primrose about the sorts of services she offers to help guests transition into their holiday and feel welcome in her home.

“Basically I try to make it as easy as possible,” said Primrose.

First up, Primrose offers a glass of wine for guests – something they can enjoy while taking in the breathtaking quintessential Sydney harbour views.

Many travellers arrive jetlagged, so Primrose also offers late night and early morning airport pickup services and provides them with local travel cards to make navigating the city a breeze.

“Sometimes if I’m around I’ll take them for a walk around the area or take them for a drive,” she said.

“I think what they like is that I’m a Sydney local and I offer suggestions on things to do,” said Primrose.

Currently, couples aged 40 – 80-year-old are Primrose’s major clientele taking a shine to her engaging personality and her willingness to make guests feel at home while showing them as much of the local culture as possible.

What is Airbnb

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet.

Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and 191 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions.

Check out some of the Airbnb properties & services from our Balance community & interviews

Find out how to host on Airbnb

Balance Team

This article was written by the brains trust of Balance . We are a talented team of writers and contributors with real life experience and a passion for finding balance.

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